Last updated: September 2026
This policy explains how refunds and cancellations work for CoWriter Ink subscriptions and credit top-ups.
Subscriptions (Starter, Pro, Publisher) are billed in advance for each monthly or annual period. Because each billing cycle immediately grants Book credits that can be spent on AI generation, fees for the current billing period are non-refundable once the cycle has started.
You can cancel anytime from the Billing page. Cancellation stops future renewals — you'll keep access to your current plan's features and remaining Book credits until the end of the billing period you've already paid for.
Top-up credit packs are one-time purchases. Because credits can be spent immediately after purchase, top-ups are non-refundable once credits have been used. If a top-up purchase was made in error and no credits from it have been spent yet, contact us and we'll review it on a case-by-case basis.
If you believe you were charged incorrectly (duplicate charge, wrong plan, a failed generation that still consumed credits), contact us within 14 days of the charge and we'll investigate and make it right.
Where consumer protection law in your jurisdiction grants a right to a refund or cooling-off period regardless of this policy, that law takes precedence.
Refund requests and billing questions can be sent to support@cowriterink.com.
This document is a general template and is not a substitute for advice from a qualified attorney. Review it with legal counsel before relying on it for your business.